General Terms and Conditions

(hereinafter as „GTC”)

Effective from: 1st of May, 2023       

  1. GENERAL PROVISIONS

 The owner and operator of apostille.org.hu website (hereinafter “Website“) is TLT Creative Limited Liability Company and Guth Attila (hereinafter “Service Provider“); the services available on the Website (hereinafter “Service“) are provided by the Service Provider to its customers (hereinafter “Customer“).

The scope of the provisions of these GTCs applies to the performance of the Services together with the order issued in connection with the provision of the Services.

The Service is governed by Hungarian legislation in force, especially the Civil Code, Act CVIII of 2001 on certain issues of electronic commercial services and services related to the information society, and Government Decree no. 45/2014 (II. 26.) on the detailed rules of contracts between the consumer and businesses.

  • Information on the Service Provider:
  • Name of the Service Provider: TLT Creative Korlátolt Felelősségű Társaság (Ltd.)
  • Brand name of the Service Provider: Hungarian Apostille Service
  • Seat of the Service Provider: 2600 Vác, Végh Dezső utca 11.
  • Postal address: HU-1024 Budapest, Káplár utca 10/B.
  • Company registry no.: 13-09-160901
  • Tax no.: 23120738-2-13
  • EU tax no.: HU23120738
  • Account no.: 10702040-66335162-51100005 at CIB Bank Zrt.
  • Phone no.: +36-30-419-4069
  • Email: apostille@apostille.org.hu

And also:

  • Name of the Service Provider: Guth Attila individual entrepreneur
  • Brand name of the Service Provider: Hungarian Apostille Service
  • Seat of the Service Provider: 1156 Budapest, Páskomliget utca 2.
  • Postal address: HU-1024 Budapest, Káplár utca 10/B.
  • Tax no.: 69629222-1-42
  • Account no.: 16200223-10106671 at Magnet Bank Zrt.
  • Phone no.: +36-30-419-4069
  • Email: apostille@apostille.org.hu
  • Name of the Service Provider: Szabó Brigitta
  • Brand name of the Service Provider: Hungarian Apostille Service
  • Seat of the Service Provider: 6762 Sándorfalva, Aradi utca 46.
  • Postal address: HU-1024 Budapest, Káplár utca 10/B.
  • Tax no.: 69515088-1-26
  • Account no.: 11702043-21465875 at OTP Bank Nyrt.
  • Phone no.: +36-30-419-4069
  • Email: apostille@apostille.org.hu
  • Name of the Service Provider: Ferenc Benedek individual entrepreneur
  • Brand name of the Service Provider: Hungarian Apostille Service
  • Seat of the Service Provider: 2440 Százhalombatta, Erkel Ferenc körút 21. Fszt/1.
  • Postal address: HU-1024 Budapest, Káplár utca 10/B.
  • Tax no.: 69008836-1-33
  • Account no.: 11773425-30551822 at OTP Bank Nyrt.
  • Phone no.: +36-30-419-4069
  • Email: apostille@apostille.org.hu
  • Name of the Service Provider: Uracs András individual entrepreneur
  • Brand name of the Service Provider: Hungarian Apostille Service
  • Seat of the Service Provider: 2600 Vác, Végh Dezső utca 11.
  • Postal address: HU-1024 Budapest, Káplár utca 10/B.
  • Tax no.: 59069036-1-33
  • Account no.: 11773425-02046297 at OTP Bank Nyrt.
  • Phone no.: +36-30-419-4069
  • Email: apostille@apostille.org.hu

Data of the host of the Website:
Name: Rackhost Informatikai Zártkörűen Működő Részvénytársaság
Seat: HU-6722 Szeged, Tisza Lajos körút 41.
Website: rackhost.hu

The Customer is a natural or legal person or other organization that uses the Services. According to Act V of 2013 on the Civil Code (hereinafter: Civil Code), the natural person Customer is considered as a consumer – being a natural person acting outside the scope of their profession, independent occupation or business activity.

By ordering the Service, the Customer also accepts the provisions of these GTC. The offer and the order contain information about the GTC and a link to the GTC. If the Customer does not accept the terms of the GTC, they may not use the Services.

The contract for the Service is concluded upon acceptance of the offer and order prepared on the basis of the Customer’s requirements. The contract concluded is deemed to be a written contract. The written data of the contract are the same as the data provided in the order. The language of the contract and communication is Hungarian, or English if the Customer so requests. The Service Provider shall file the contract and keep it for 5 years after its conclusion.

The Service Provider does not have a Code of Conduct according to Act XLVII of 2008 on the Prohibition of Unfair Commercial Practices against Consumers.

  1. SERVICES

 The Service Provider provides the following services:

Main Services: 

OBTAINING APOSTILLE CERTIFICATION: obtaining the certification of documents with Apostille, in accordance with the Apostille Convention signed in The Hague on 5 October 1961.

OBTAINING DIMPLOMATIC ATTESTATION: obtaining diplomatic attestation of eligible documents at the embassy or consulate of the country where the document was issued.

TRANSLATION/AUTHENTIC TRANSLATION: arranging the authentic or simple, non-certified translation of documents that require authentication.

Auxiliary Services

ADVISING: includes advising prior to obtaining Apostille authentication and diplomatic attestation, in order to find the Service adequate to the Customer.

ASSISTANCE IN NOTARIAL SERVICES: assistance in incorporating the documents that require authentication in notarial deeds; assistance in the preparation of certified copies of documents to be authenticated and in the execution of other notarial acts.

OBTAINING DOCUMENTS: in case a document to be certified is not available to the Customer, the Service Provider will obtain the missing document – if possible – on the basis of the Customer’s order.

PICKING UP DOCUMENTS: this Service covers picking up documents in the Customer’s possession at a domestic or foreign location indicated by the Customer.

DELIVERY OF DOCUMENTS: this Service covers the delivery of certified documents as requested by the Customer in Hungary and abroad by courier service.

OTHER MANAGEMENT SERVICES.

  1. THE ORDERING PROCESS

 Requesting a quotation

  • The Customer may request a quotation in the following ways:
  • on the Webpage at the tab „Request a Quote” by filling in the form with the required data.
  • by email to the email address apostille@apostille.org.hu.
  • on phone by calling 00-36-30-419-4069.

In the online form, the information that is marked obligatory, must be provided. The Customer should accept the Service Provider’s Privacy Policy and these GTC when requesting a quotation. Without acceptance, the request for quotation will not be sent.

The Customer is responsible for the correctness and truthfulness of the data provided during the procedure. The Service Provider is not responsible for any damage, delay or additional costs resulting from data provided incorrectly. The Customer may amend the data by phone or email.

Offer

To prepare the offer, it is necessary to have information relevant to the performance of the Services: which and how many documents the Customer requests to be processed, where the documents were issued, where the documents will be used, what requirements are made towards the documents in the place of use. Based on the information provided, the Service Provider’s staff will prepare and send the offer to the Customer.

The offer shall include the following:

  • the scope of the Services ordered,
  • the expected (estimated) time of performance,
  • the fixed Service Fee, including all fees and charges,
  • payment conditions,
  • delivery terms and conditions,
  • general information on performance conditions.
    • The Service Provider sends the offer to the email address provided by the Customer.

Order

The Customer may order the Services included in the offer by accepting the offer prepared to them by sending a reply email to apostille@apostille.org.hu. Upon acceptance of the offer, the Service Provider shall issue and send the order to the Customer by email.

The contract between the Customer and the Service Provider is concluded upon acceptance of the order by the Customer. The Customer’s confirmation by email shall also be deemed to constitute acceptance. After accepting the offer, the Service Provider will issue a payment request for the Service. Unless otherwise agreed, the Service Provider shall commence performance upon the receipt of the fee.

The Service Provider reserves the right to refuse any order.

  1. SERVICE FEE, COSTS, PAYMENT TERMS

The Service Provider shall determine the fee to be paid for the Services (hereinafter referred to as the “Service Fee”) on a per order basis, taking into account the type of documents involved in the request, the number of authorities involved in the certification, the scope and extent of the Services to be provided and the Consumer’s previous orders. The Service Fee shall include all fees and costs incurred in the course of the Services, unless otherwise specified.

The Customer acknowledges that the costs stated in the Service Provider’s offer or in the Customer’s order may in certain cases (e.g. in case of translation services) be uncertain and that the Parties shall settle the difference after the Service has been performed in relation to the actual costs.

The Customer shall pay the Service Fee by bank transfer to the Service Provider’s bank account on the basis of the Service Provider’s fee request.

  1. PERFORMANCE OF THE SERVICES

 The Service Provider shall, if necessary, consult with the Customer by email or by telephone concerning the documents to be provided by the Customer, the power of attorney to be filled in or other actions necessary for the performance of the Service.

If the Customer has not provided all the data or documents required for the performance of the Service, the Service Provider shall call the Customer to provide the missing documents, or information. If the Customer fails to provide the required data or documents, the Service Provider shall not be able to commence the performance and shall not be liable for any delay resulting from the above.

If all necessary data and documents are available after the confirmation of the order and the payment of the Service Fee, the Service Provider will start the performance. The Service Provider shall inform the Customer on the completion and delivery of the documents after their authentication.

The Service Provider shall issue the invoice electronically to the Customer after the performance, to which the Customer consents.

The contract between the Customer and the Service Provider shall last until the performance of the service/counter-service specified in the order, except for individual framework contracts.

  1. DELIVERY DEADLINES

 The Customer acknowledges that the timeframe for the performance of each Service is determined individually with regard to the scope, number and nature of the documents to be authenticated, the method of authentication and the time requested of the proceeding authorities. The Customer acknowledges that the completion time indicated to them in the offer or during the procedure are indicative.

Typically, the acquisition and authentication of documents depends on the administration time and workload of the relevant offices, which the Service Provider has no influence on, and cannot guarantee the administration deadline. The Service Provider will do everything possible to ensure that the fulfillment takes place as soon as possible, however, the Customer acknowledges that the Service Provider cannot assume responsibility for delays at the offices.

The time limit for performance shall start from the date on which all documents necessary for the performance of the Services are received by the Service Provider and the fees are paid, unless the Parties agree otherwise.

  1. WAIVER

 The Customer has the right to withdraw from the contract without providing any reason and without the obligation to pay any fee before the start of the performance of the contract.

The Customer acknowledges that they do not have the right to withdraw from the Service pursuant to Government Regulation No. 45/2014 (26.II.) on the detailed rules of contracts between consumers and businesses (§ 20, § 29):

The Customer may not exercise his right of withdrawal

  • after the Service has been fully provided,
  • because the Service is a non-prefabricated good which has been produced on the instructions or at the express request of the consumer or, in the case of a good which is clearly personalised for the consumer.

If the Customer fails to provide the information or documents necessary for the commencement of the Service within 15 calendar days following the request of the Service Provider, the Service Provider shall be entitled to withdraw from the contract. The Consumer shall be obliged to pay the costs incurred up to that time and the proportionate fee for the Service performed up to that time, and any further costs incurred in the performance of the Service.

  1. WARRANTY, DEFECTIVE PERFORMANCE

Pursuant to Act V of 2013 on the Hungarian Civil Code, the Customer may, at their discretion, claim the following warranties.

In the event of defective performance, the Customer shall be entitled to request correction or replacement from the Service Provider. The Customer shall not be entitled to request these warranties if the fulfilment of the claim chosen by the Customer is impossible or would involve disproportionate additional costs for the Service Provider compared to the fulfilment of another claim.

It shall not be considered as defective performance if the document is obtained, certified and/or translated in accordance with the Costumer’s request, but is subsequently not accepted by the place of intended use.

Failure to comply with the (estimated) time limit for the performance of the Services shall not be considered as late or defective performance, unless it is expressly due to the Service Provider.

If the Customer has not requested or could not request the repair or replacement, they may request a proportionate reduction of the Service Fee or have the defect repaired or replaced by another party at the expense of the Service Provider or, as a last possibility, the Costumer may withdraw from the contract. No withdrawal may be made on the grounds of a minor defect.

The Customer shall notify the Service Provider of the detected defect immediately after its discovery, but no later than two months thereafter.

The Service Provider informs the Customer that the delivery of the documents will be ensured by a courier service if requested by the Customer. The Customer acknowledges that, in relation to the documents, insurance cannot be required for the courier service.

  1. LIMITATION OF LIABILITY

The maximum amount of the Service Provider’s liability for damages arising from contracts concluded under these GTC is restricted in the amount of the Service Fee.

The type of authentication and the type of document accepted by the receiving body shall be negotiated and obtained in each case by the Customer. The Service Provider shall not be liable for the acceptance of the authentication and the form of document requested by the Customer.

The Service Provider shall not responsible for errors or damage caused by the authorities providing authentication or other contributors involved in the provision of the service (e.g. courier services). The Service Provider acts carefully when selecting contributors and does everything in order to provide the Customer with quality service.

  1. DATA PROTECTION AND CONFIDENTIALITY

The Service Provider shall treat all personal data in its possession confidentially and shall use them only for the purposes specified in the Privacy Policy on the Website. When processing personal data, the Service Provider will comply with the data protection legislation in force at the time. The Service Provider’s detailed Privacy Policy is available on the Website.

 The Service Provider shall treat data and information obtained in the course of providing the Services as confidential and disclose it to third parties only with the prior written consent or at the express request of the Customer, except in cases provided for by law.

By sending the request for a quotation, the Client consents to the Service Provider processing the Client’s personal and special data in the manner specified above.

  1. CUSTOMER SERVICE

 The Customer is entitled to contact the Service Provider with questions, comments or complaints at one of the following contact details:

Monday to Friday: 10:00 – 16:00 (CET)

Tel.: 00-36-30-419-4069

Customer service email address: apostille@apostille.org.hu

Customer service postal address: 1024 Budapest, Káplár utca 10/B.

The Service Provider does not maintain personal customer service.

  1. COMPLAINT HANDLING, LEGAL REMEDIES

 The Customer may submit complaints regarding the Service to one of the following contact details. The Service Provider’s complaint handling is free of charge in all cases.

Oral complaints

The Service Provider will investigate the Customer’s oral complaint without delay and, if possible, remedy it immediately. If the Customer does not agree with the complaint handling or if it is not possible to remedy the complaint immediately, the Service Provider shall record the Customer’s complaint in a protocol and shall agree and approve its content with the Customer. The Service Provider shall give a copy of the record to the Customer. Upon receipt of the complaint, the Service Provider shall examine the complaint and shall send a reasoned reply to the Customer within 30 days of its submission.

Complaints communicated by telephone shall be recorded by the Service Provider, in which case the audio recording shall replace the minutes referred to above.

Written complaints.

In case of a written complaint, the Service Provider will investigate the complaint upon receipt and will send a written reply to the Customer within 30 days of the date of the complaint. Upon request, the Service Provider shall notify the Customer of the outcome of the investigation by electronic means.

The Service Provider shall investigate, reject or remedy the complaint in accordance with the applicable legal provisions.

In its reply, the Service Provider shall state the outcome of the full investigation of the complaint, the measures taken to remedy the complaint and, in the event of rejection, the reasons for the rejection. The service provider shall provide information in a clear and comprehensible manner, using simple language and avoiding the unjustified use of legal terminology. The Service Provider shall endeavour to provide a substantive reply to all the Customer’s objections in its reply.

The Service Provider shall archive written complaints, including the record of the complaint made in person, and the replies to them for a period of three years. After the expiry of the retention period, the Service Provider shall scrap the data carriers (documents).

Remedies

If the Customer’s complaint is rejected in whole or in part, or if the time limit set above for the investigation of the complaint has expired without result, the Customer may appeal to the following authorities and bodies:

Pest County Government Office

Consumer Protection Department

Address: 1088 Budapest, József krt. 6.

Phone number: 00-36-1-459-4843

Email address: fogyved@pest.gov.hu

Pest County Conciliation Board

Address: 1055 Budapest, Balassi Bálint u. 25. 4.em.2.

Phone number: 00-36-1-792-7881

Email address: pmbekelteto@pmkik.hu

 

The Service Provider is obliged to cooperate in the proceedings before the conciliation body.

If it is not possible to settle the dispute by one of the above methods or by negotiations, the Customer may apply to the courts.

 

  1. OTHER PROVISIONS

 The Parties shall endeavor to settle any disputes arising from the legal relationship between them amicably.

The Parties shall cooperate closely with each other in the performance of the Services and shall promptly inform each other of any reason that prevents, restricts, or delays performance.

The information on the Website is provided in good faith but is for information purposes only and the Service Provider is not responsible for the accuracy, completeness or lawful use of the information.

The security level of the Website operated by the Service Provider is adequate, its use does not pose a risk, however, it is recommended to take the following precautions: use virus and spyware protection software with an up-to-date database, install security updates for the operating system. Ordering services on the Website presupposes the Customer’s knowledge of the technical and technical limitations of the Internet and acceptance of the potential for errors associated with technology.

The Service Provider shall not be liable for any damage caused by the connection to the Website. The Customer is responsible for the protection of its computer and the data on it.

The Customer shall use the Website and the Services provided through the Website solely at their own risk and responsibility.

The Service Provider undertakes to take all reasonable measures to ensure the smooth operation and continuity of the Website and the Service available thereon.

These Terms and Conditions are valid until revoked.

The Parties may deviate from these GTC by mutual written agreement or modify the contract already concluded between them by mutual agreement at any time.

The Service Provider reserves the right to unilaterally modify the contents of these GTC. The amendments shall apply to contracts concluded after the amendment.

In matters not regulated in the GTC, the provisions of the Civil Code and other applicable Hungarian legislation shall prevail.